FAQ

FAQ

A account is not mandatorily required and you may select guest checkout to place an order without an account.

However, creating an membership account offers many attractive benefits:
– Your personal information will be saved securely, for faster, more convenient experience at checkout
– Un-purchased items will remain in your SHOPPING CART for your next visit
– Add eye-catching items to your Wishlist
– Track your order status and delivery

We accept all major credit cards (Visa, MasterCard, American Express), PayPal and Bank transfer. In different countries other payment solutions (e.g. WeChat, Alipay) might be available, please contact us prior your purchase if you like to use those. Our prices are listed in USD
Please be noted that every reference to dollars is to US dollars.

We ship right now to Japan, Hong Kong and Singapore, you can select your shipping destination at checkout.
Other countries in Asia-Pacific will follow soon.

We do not deliver to Europe, Africa and America. Customers in the EU, USA and Canada might be able to order certain products depending on special agreements with each of our partner brands. Please contact our Concierge Team first.

We aim to ship within 3-5 days. But certain products or around some special holidays delivery time might be longer and we are very sorry for that. Your product will be delivered direct from Italy and some items will be extra produced on order request.
You can find the standards shipping time also on each product page under shipping and return.

All your purchases are insured against theft and accidental damage whilst in transit from AEYKO to your shipping address. Once your package has been delivered and signed for at your specific address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect conditions, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.

Yes, every item on our platform is guaranteed made in Italy. We work only with trusted partners from the Jewellery field who are known for their quality and reputation as made in Italy.

Your order may have been unsuccessful due to reasons relating to your credit card. Please first check with your card issuer, and contact us for further assistance.

Please send your question to our concierge team via email concierge@aeyko.com or use our contact form.