Customer Service

Customer Service

Our team is happy to answer all your questions, just write to:


We accept all major credit cards (Visa, MasterCard, American Express), PayPal and Bank transfer. In different countries other payment solutions (e.g. WeChat, Alipay) might be available, please contact us prior your purchase if you like to use those. Our prices are listed in USD

Please be noted that every reference to dollars is to US dollars.


We ship at the moment to Japan, Hong Kong and Singapore, you can select your shipping destination at checkout. Orders are shipped direct from Italy or Hong Kong, directly from our distribution center. They are safely and securely delivered to your home with the best shipping carriers. All shipments are insured for the whole value of the product. This will guarantee your order reaches you in perfect conditions.

Shipping times might vary between 3 to 5 days if not displayed differently and are clearly displayed in each product page, while final shipping costs are shown at checkout.
The shipments are made from Monday to Friday.

Customers in the EU, USA and Canada might be able to order certain products depending on special agreements with each of our partner brands. Please contact our Concierge Team first before you like to order from from outside the Asia-Pacific region.

If you have specific shipping questions or if you have special shipping needs, AEYKO Concierge team is always available at


In general we do not accept any returns on non-faulty jewellery since re-importation cost to Italy from any Asian country would be too high.
There are however few exceptions and we kindly ask you to read through our Term & Conditions for further details.
For any open questions on Returns and Exchanges please contact our customer care team and we are happy to find a solution for your concerns.


All our partner brands have been carefully evaluated by our expert Team to bring you the most excellent jewellery from Italian goldsmith workshops.  Every piece of jewellery is 100% Made in Italy by the best artisans in their filed.


Most of the products you see online are ready to ship. Others will be crafted specifically for you. The preparation time will be clearly stated in the product page. At checkout, we accept most credit cards, PayPal and bank transfer.
Once your order is complete, you will receive a confirmation e-mail with the details of your order. In the Account section of the site, you will always find a summary of your order history.